Programme

Speaker: Riikka-Leena Leskelä, DSc, MSc
Research Director and Senior Partner / Adjunct Professor
Nordic Healthcare Group / University of Helsinki 

Abstract: This session examines how value-based health care and case management intersect to improve patient outcomes, enhance care coordination, and create a better experience for health professionals, payers and patients, especially in complex cases. Building on the core principles of value-based care, the presentation details how integrating case management supports improving outcomes as well as efficiency of services. Participants will explore how digital technologies and qualitative data collection strengthen integrated care delivery and support more informed, person-centred decision-making. The session will conclude by outlining key considerations for successfully adapting value-based care models within diverse health care systems, equipping attendees with practical insights to drive better outcomes in their organisations.

Learning Outcomes:

1. Explain why outcomes should be at the core of healthcare provision models. 
2. Discuss the core principles, components, and outcomes of a value-based care model incorporating case management. 
3. Describe a proactive approach to promote wellbeing, provide a better experience, and improve outcomes for users. 
4. Examine the role of digital technologies and qualitative data collection within integrated care delivery. 
5. Identify key aspects to successfully apply the value-based care model in healthcare systems. 

Speaker: L. Greg Cunningham, MHA
CEO, American Case Management Association

Abstract: In an era where healthcare faces unprecedented challenges and complexities, case managers can play a pivotal role within the healthcare continuum. This session provides a comprehensive overview of case management (CM) practice, models, rationale and the impact on healthcare outcomes. Participants examine foundational principles of case management, including key roles, performance expectations, and measurable outcomes. Essential service deliverables and strategies for efficiently coordinating patient-centred care are highlighted. Emphasis is placed on identifying and interpreting data, trends, and performance metrics to demonstrate the value and return on investment (ROI) of case management services. Attendees gain actionable insights and a look to the future to optimise CM practice, support organisational goals, and strengthen evidence-based decision-making in diverse healthcare settings.

Learning Outcomes:

1. Discuss case management practice and CM model foundational principles.  
2. Identify roles, performance expectations, and attainable outcomes. 
3. Describe case management service deliverables. 
4. Identify and display data, trends, and opportunities to demonstrate return on investment. 
5. Evaluate emerging trends and innovations to inform the future development of case management practice. 

Speakers:

James Berry, BS, BBA
Manager, Unified Communications, Digital Channels Experience Team
Memorial Hermann Health System

Patti Velky, MS, MBA, ACM-RN, CMAC, CPHQ, FABC
Associate Vice President, Care Coordination
Memorial Hermann Health System 

Abstract: In today’s healthcare landscape, optimising patient health outcomes, ensuring access to care, and supporting financial viability demand innovative approaches that combine clinical best practices with the latest technology. This session examines the evolving role of digital health and artificial intelligence in care management. Participants explore foundational aspects of technology balanced with the human side of care. The session reviews the essential operational components, describes requisite skill sets and training, and highlights real-world examples of successful applications that can be adapted across healthcare settings.

Learning Outcomes:

1. Describe foundational aspects of technology and implications for case management. 
2. Discuss the required skill set and training components. 
3. Share examples of successful applications and processes to duplicate in other settings. 
4. Examine tools used to manage self-health and collaborate with health care professionals to deliver effective care. 

Speaker: Millie Simms, RN
Lead Nurse, Independent Health and Social Care
Royal College of Nursing UK

Abstract: Economic constraints, increasing workloads, balancing priorities and changes within the healthcare environment place the workforce, organisations, and patient populations under increased stress and pressure. This session explores strategies to enhance workforce engagement and retention in care management settings. Participants examine common job satisfiers and dissatisfiers and discuss how aligning skill sets with role requirements, supported by targeted training, can improve performance and satisfaction. The session highlights evidence-based workload management strategies that promote efficiency while preventing burnout. Additionally, attendees learn practical techniques to build and sustain resilience in daily practice, supporting both individual well-being and organisational effectiveness. By the end of the session, participants will have actionable insights to optimise workforce engagement, strengthen professional satisfaction, and retain top talent across diverse healthcare environments.

Learning Outcomes:

1. Discuss common satisfiers and dissatisfiers within roles in care management. 
2. Describe the skill set for a good match with roles and training needed. 
3. Identify workload management strategies.  
4. Apply evidence-based techniques to build and maintain resiliency in daily practice. 

Speaker: Fauni Lowe, MSN, RN
Executive Director, Medical Management
BlueCross BlueShield of South Carolina

Moderator: Donal Byrne, MBA, RN
Head of Health Services Management, Clinical Operations, Health and Wellbeing
CBHS Health

Abstract: Collaboration is critical for health plans and providers to meet patient and community needs while effectively navigating healthcare system processes. Join this session to explore the evolving landscape and examine key considerations to inspire collaboration between hospitals and health plans. Hear real-life examples of successful health plan-provider partnerships to implement programs highlighting the importance of focusing on patient-centric shared goals and open communication. Participants will explore the current state of the patient/member experience and identify opportunities to enhance engagement with programs and services most valued by patients and members. Attendees will receive practical advice on how to partner to navigate processes, overcome barriers, improve patient/member satisfaction, and ensure smooth implementation for the patients they serve.

Q&A: Interactive International Discussion (30 Minutes)
The session will conclude with an extended interactive audience discussion to further explore collaboration among health plans, providers, and case management professionals across international healthcare systems. Participants will discuss key topics, share experiences, ask questions, and exchange practical strategies for improving care delivery and strengthening case management outcomes.

Learning Outcomes:

1. Identify common goals that present opportunities for collaboration. 
2. Discuss how to inspire hospitals and health plans to work together. 
3. Use examples to demonstrate impact on patient satisfaction and successful outcomes.

Speaker: Anthony Bennett

Abstract: This keynote session shares a teenage boy’s captivating journey to overcome adversity and turn a tragic situation on its head to fuel a positive outlook, embracing hope, and seizing opportunity. Given a 10% chance of survival after contracting Strep-Pneumonia, Influenza, and Staphylococcus on a school trip to Disneyland, he spent 3 weeks in intensive care on an Extracorporeal Membrane Oxygenation (ECMO) machine. Recovery included relearning how to walk, talk, and breathe. After making a full recovery against all odds, he played a major role in winning a £7.5m Charity Partnership, funding a new cardiac hospital wing to provide services and treat up to 20% more children. Hear this inspirational story and learn the value of the healthcare team, and how to draw on strengths to overcome adversity.

Learning Outcomes:

1. Describe a hospital acute, intensive care, and near-death experience from a patient’s perspective.
2. Identify strategies and sources of support that promote hope, resilience, and perseverance in the face of adversity.
3. Apply key takeaways from a personal story to assist you and patients/citizens you care for to deal with their life experiences.

Speaker: Kristiina Patja, MD, PhD
Docent in Public Health, 
Adjunct Professor /  Part-time Chief Physician & President
University of Helsinki / EUMS Public Health 

Abstract: This session examines prevention and health promotion strategies to enhance population health and manage chronic disease across the lifespan. Participants will explore potential applications of evidence-based approaches, outreach activities, AI powered, and preventative tools to support competencies of citizens to make lifestyle changes. The session also highlights the role of case management in coordinating care, supporting patient engagement, and optimising health outcomes at both individual and population levels.

Learning Outcomes:

1. Describe the benefits of ecosystems in combining population and high-risk strategies in prevention and health promotion. 
2. Provide examples of how to support competencies of citizens in their lifestyle change, creating individual value. 
3. Examine integration of personalised tools into care and case management. 

Speaker: Corné Hurter, MBChB, MSC
Medical Director of Services & Delivery at AXA Health

Abstract: Effective discharge planning is critical to improving patient outcomes, reducing avoidable readmissions, and supporting patient flow across the NHS. As Integrated Care Systems (ICSs) evolve, successful transitions of care depend on strong collaboration between NHS providers, health plans, community services, and wider care partners. This presentation will explore how integrated care management approaches can strengthen coordination across organisations and support timely, safe, and seamless discharge.

Learning Outcomes:

1. Examine how effective collaboration between health plans, NHS providers, community services, and wider care partners can improve discharge planning and care transitions.
2. Explore patient-centred approaches to discharge planning that align care with individual, clinical, social, and personal needs while actively involving patients and carers.
3. Understand how outcomes data and population health insights can be used to inform decision-making, target interventions, and drive continuous improvement in discharge pathways.

Speaker: Lindsey Darley, BSc (Hons) OT, HCPC Reg OT, AQuA Improvement Fellow
Programme Director, Unplanned Care, Northern Care Alliance NHS Foundation Trust

Abstract: Ensuring access to care for medically complex and socially vulnerable populations requires innovative, collaborative programmatic approaches across systems and community settings. This session focuses on patient-centric programs and strategies to deliver effective care and support for patients to return home. Participants will gain practical insights to build on patient capabilities, enhance community care planning, and improve patient and family outcomes.

Learning Outcomes: 

1. Discuss techniques for developing new service design options that improve care, including the barriers and opportunities involved.
2. Apply strategies to optimising a person’s time in hospital and preparing for discharge back home.
3. Examine the role of evaluation in defining success and improvements.
4. Review opportunities to support people with Dementia to avoid a hospital admission when acutely unwell, and/or achieve a successful discharge to their usual home, avoiding admission to a long-term care setting.

Moderator: L. Greg Cunningham, MHA
Panellists:
Fauni Lowe, MSN, RN
Kristiina Patja, MD, PhD
Millie Simms, RN

Abstract: Join panellists in this interactive closing session to examine emerging trends shaping the future of healthcare. Apply key aspects of conference content, including lifelong health, shifts toward community-based care, digital technologies, payer-provider collaboration, workforce strategies to influence quality, and patient outcomes. Discuss essential elements and actionable strategies to anticipate future challenges, optimise case management practices, and support high-quality, sustainable patient-centric care.

Learning Outcomes:

1. Summarise key conference aspects and takeaways. 
2. Describe the future state and implications for global healthcare. 
3. Recognise trends and their impact on quality and patient outcomes. 
4. Identify proactive strategies and developmental opportunities for care management.